Shipping policy
RETURN POLICY
Last Updated: June 12, 2026
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Returns Accepted Within 14 Days
You can return most items within 14 days of delivery for a refund or exchange.
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Return Conditions
Items must be:
• In original, unworn condition
• With all tags attached
• Unwashed and undamaged
• With proof of purchase (order number)
Not accepted:
• Used, washed, or damaged items
• Items without tags
• Final Sale items
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How to Return
1. Email us: novanestershop@gmail.com
2. Include: order number, item(s), and reason for return
3. We’ll approve and send return instructions within 1–2 business days
4. Ship item back to: Novanester, Boston, MA
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Shipping Costs
• Customer pays return shipping (unless item is damaged/defective)
• We recommend using tracked shipping
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Refunds
• Processed within 7-14 business days after we receive your return
• Sent to original payment method
• Original shipping not refundable
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Damaged/Defective Items
Contact us within 7 days of delivery with photos. We’ll send a free replacement or full refund.
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Contact
Novanester
Boston, MA
Email: novanestershop@gmail.com